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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A pop-up menu will appear. It offers exhaustive info about all the actions that you can carry out on that particular page. Each popup opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich library of educational videos illustrating how to use our hosting Control Panel. They're created for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can swiftly become familiar with our Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you searching for, have a peek at our extensive FAQ section, which comprises questions asked by real individuals and provides practical solutions. We regulary "revamp" our FAQ section with new articles in an attempt to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ database either, you can contact our fantastic team of customer service technicians available 24x7 and eager to assist you with any problem. Each support ticket you open will be replied to in less than 1 hour (the average response time is about 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com